To ensure our veterans are spending their time getting care instead of driving to it, patients facing an average drive time of 30-minutes or more for VA primary or mental health care, or non-institutional extended care services, will have the option of choosing a community provider closer to home. For specialty care, the drive-time standard will be an average of 60 minutes.
And to get veterans the care they need when they need it, VA patients facing a 20-day or more wait time for primary or mental health care, or non-institutional extended care services, will have the option of choosing a community provider who can deliver that care faster. For specialty care, the wait-time standard will be 28 days.
For additional convenience and timely treatment, eligible veterans will also have access to urgent, walk-in care that gives them the choice to receive certain services at participating community clinics in their communities. (To access this new benefit, veterans will select a provider in VA’s community care network and may be charged a copayment.)