When I go I to a fast food place and find a sullen teenager behind the counter who acts as if they're doing you a favor just to take your order and that they'd rather be having a root canal done than what they're doing, you start thinking, "Kid you may as well get used to doing this job because, with your attitude, you're never going to rise above it."
A few years ago, I was at an airport, standing at a car rental counter with a lot of other people who were trying to rent a car and get on with their business with three young people who were in bad need of a Dale Carnegie course, listening to a young woman behind the counter explain to somebody that she had to work late while frustrated customers were waiting on service.
Needless to say, it took a long trying time to get a rental car.
I haven't done business with that rental agency since then. I figure, if they don't have any more regard for their customers than to expose them to this kind of indifference and incompetence, I would give my business to someone who would appreciate it.
There is a very dangerous and damaging attitude amongst a lot of our young people: that the world owes them something, that they should be able to just show up with a lackadaisical attitude, do just enough work to get by and draw a paycheck and get promotions right along with the guy who busts his hump for eight hours a day and gives a day's work and a little extra for a day's pay.
More @ CNS News