Saturday, January 11, 2014

Learning Lessons

 

When I go I to a fast food place and find a sullen teenager behind the counter who acts as if they're doing you a favor just to take your order and that they'd rather be having a root canal done than what they're doing, you start thinking, "Kid you may as well get used to doing this job because, with your attitude, you're never going to rise above it."

A few years ago, I was at an airport, standing at a car rental counter with a lot of other people who were trying to rent a car and get on with their business with three young people who were in bad need of a Dale Carnegie course, listening to a young woman behind the counter explain to somebody that she had to work late while frustrated customers were waiting on service.

Needless to say, it took a long trying time to get a rental car.

I haven't done business with that rental agency since then. I figure, if they don't have any more regard for their customers than to expose them to this kind of indifference and incompetence, I would give my business to someone who would appreciate it.

There is a very dangerous and damaging attitude amongst a lot of our young people: that the world owes them something, that they should be able to just show up with a lackadaisical attitude, do just enough work to get by and draw a paycheck and get promotions right along with the guy who busts his hump for eight hours a day and gives a day's work and a little extra for a day's pay.

More @ CNS News

6 comments:

  1. Good stuff. Passed this on to a young man I know with the following quote.

    “The children now love luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise. Children are now tyrants, not the servants of their households. They no longer rise when elders enter the room. They contradict their parents, chatter before company. Gobble up dainties at the table, cross their legs, and tyrannize their teachers.” ~ Socrates, 469-399 B. C.

    hbbill
    Somewhere behind enemy lines,
    Peoples Republik of Kommiefornia

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  2. " that the world owes them something, that they should be able to just show up with a lackadaisical attitude, do just enough work to get by and draw a paycheck and get promotions right along with the guy who busts his hump for eight hours a day and gives a day's work and a little extra for a day's pay."

    Exactly what they are taught in school.

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  3. Let me come at this from a different perspective. I work in customer service. Yes, some agents do not have the brains to walk and chew gum. There is a flip side the raving maniacs that call. I can tell within the first ten seconds how much “help” the customer will receive. I will do everything required for ever caller regardless how big an asshole they are. The difference is what I can do beyond what is required. It is the customer that determines how much help they receive. Granted I work in an advanced tier and have more leeway that I am allowed. Most agents have a $10 credit limit they can use I have $500 to fix problems. Again the big difference is between what I have to do and what I can do. If you first words to me are, “You fucking moron.” Guess how much of that $500 will be applied to your account. Speak pleasantly and calmly explain your problem. Chances are we can “bend” policy and while you may not get everything you wanted, we will part with you satisfied. However there are times when the “policy” is fixed and immovable. I wonder if anyone can guess when that happens.

    Badger

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  4. Politeness will get you everywhere.

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